Whois & Analysis for cimcloud.com

Enterprise resource planning (ERP) is the integrated management of core business processes, often in real-time and mediated by software and technology.

These business activities can include:

E-commerce is a transaction of buying or selling online.

Electronic commerce draws on technologies such as mobile commerce, electronic funds transfer, supply chain management, Internet marketing, online transaction processing, electronic data interchange (EDI), inventory management systems, and automated data collection systems.

Modern electronic commerce typically uses the World Wide Web for at least one part of the transaction's life cycle although it may also use other technologies such as e-mail.

Accounting software describes a type of application software that records and processes accounting transactions within functional modules such as accounts payable, accounts receivable, general ledger, payroll, and trial balance.

It functions as an accounting information system.

It may be developed in-house by the organization using it, may be purchased from a third party, or may be a combination of a third-party application software package with local modifications.

Accounting software may be on-line based, accessed anywhere at any time with any device which is Internet enabled, or may be desktop based.

It varies greatly in its complexity and cost.

Customer Interaction Management (CIM) refers to a type of Enterprise Software Application which is responsible for managing the interaction between an organisation and its customers.

Normally, a CIM application will be deployed in a contact centre and used by the agents while communicating with clients customers of the organisation.

Customer Interaction Management systems handle communication across multiple different channels, such as (but not exclusive to) e-mail, SMS, telephone, Instant Messaging, whitemail (scanned documents) and social media.

Customer relationship management (CRM) is an approach to managing a company's interaction with current and potential future customers.

It tries to analyze data about customers' history with a company and to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.