Whois & Analysis for usabilla.com

Voice of the customer (VOC) is a term used in business and Information Technology (through ITIL, for example) to describe the in-depth process of capturing customer's expectations, preferences and aversions.

Specifically, the Voice of the Customer is a market research technique that produces a detailed set of customer wants and needs, organized into a hierarchical structure, and then prioritized in terms of relative importance and satisfaction with current alternatives.

Voice of the Customer studies typically consist of both qualitative and quantitative research steps.

They are generally conducted at the start of any new product, process, or service design initiative in order to better understand the customer's wants and needs, and as the key input for new product definition, Quality Function Deployment (QFD), and the setting of detailed design specifications.

Usabilla B.V.

is a Dutch software as a service company founded in 2009.

Initially focusing on image surveying tools aimed towards UX and Web Designers, Usabilla has since changed focus to website user feedback tools aimed at capturing the voice of the customer.

Future-proofing is the process of anticipating the future and developing methods of minimizing the effects of shocks and stresses of future events.

Future-proofing is used in industries such as electronics, medical industry, industrial design, and, more recently, in design for climate change.

The principles of future-proofing are extracted from other industries and codified as a system for approaching an intervention in an historic building.

An application program (app or application for short) is a computer program designed to perform a group of coordinated functions, tasks, or activities for the benefit of the user.

Examples of an application include a word processor, a spreadsheet, an accounting application, a web browser, a media player, an aeronautical flight simulator, a console game or a photo editor.

The collective noun application software refers to all applications collectively.

This contrasts with system software, which is mainly involved with running the computer.

Shareware is a type of proprietary software which is initially provided free of charge to users, who are allowed and encouraged to make and share copies of the program.

Shareware is often offered as a download from an Internet website or as a compact disc included with a magazine.

Shareware is available on all major personal computer platforms.

The term shareware is used in contrast to open-source software, in which the source code is available for anyone to inspect and alter; and freeware, which is software distributed at no cost to the user but without source code being made available.