Whois & Analysis for zendesk.com

Zendesk Inc. is an American customer service software company based in San Francisco, California.

Zendesk builds software to help companies improve customer relationships through higher customer engagement and better customer insights.

It is listed on the New York Stock Exchange with the symbol ZEN and is a constituent of the Russell 2000 Index.

Founded in 2007, the company now has over 1,600 employees and serves 87,000 paid customers in over 150 countries and territories.

An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization.

Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees.

A support ticket should include vital information for the account involved and the issue encountered.

An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data.

An issue tracking system is similar to a "bugtracker", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa.

Consistent use of an issue or bug tracking system is considered one of the "hallmarks of a good software team".

Customer support is a range of customer services to assist customers in making cost effective and correct use of a product.

It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.

Customer service is the provision of service to customers before, during and after a purchase.

The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Computer software, or simply software, is that part of a computer system that consists of data or computer instructions, in contrast to the physical hardware from which the system is built.

In computer science and software engineering, computer software is all information processed by computer systems, programs and data.

Computer software includes computer programs, libraries and related non-executable data, such as online documentation or digital media.

Computer hardware and software require each other and neither can be realistically used on its own.