helpdesk.com Domain Owner Whois and Analysis

DOMAIN OWNER WHOIS

ⓘ The owner has chosen to keep his whois contact information private.

SEO SCORE

helpdesk.com
Make your link ↑ do-follow

✅ 10 criteria passed
❌ 1 criteria to solve

PERFORMANCE OPPORTUNITIES

Consider adding a robots.txt file in your web server's root directory.

OVERVIEW

• Domain Owner

Private

• Category

Business > Business Software

• Online since

March 29, 1994 Explore Wayback Machine

• Age

31 years, 10 months, 10 days

• Alexa Rank

#289.981, helpdesk.com is in the world's top 1 million websites

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TECHNICAL SEO & SECURITY

❌ SSL Certificate

This website is not SSL secured (HTTPS), the certificate issued by Let's Encrypt has expired on December 17, 2019.

✅ Title Tag

HelpDesk - Help Desk Software and Ticketing System for Business
Length: 63 (recommended: 10 to 70)

✅ Meta Description

HelpDesk is a powerful and affordable ticketing system and help desk software for effortless customer support. Get started for free, no credit card required.
Length: 157 (recommended: 50 to 160)

ⓘ Google preview

Desktop Version

HelpDesk - Help Desk Software and Ticketing System for Business

https://helpdesk.com

HelpDesk is a powerful and affordable ticketing system and help desk software for effortless customer support. Get started for free, no credit card required.

Mobile Version

https://helpdesk.com

HelpDesk - Help Desk Software and Ticketing System for Business

HelpDesk is a powerful and affordable ticketing system and help desk software for effortless customer support. Get started for fre...

✅ Encoding

Great, language/character encoding is specified: utf-8

✅ URL Resolve

Great, a redirect is in place to redirect traffic from your non-preferred domain. All versions of your page point to the same URL.

URL	Resolved URL
http://helpdesk.com	https://www.helpdesk.com/
https://helpdesk.com	https://www.helpdesk.com/
http://www.helpdesk.com	https://www.helpdesk.com/
https://www.helpdesk.com	https://www.helpdesk.com/

❌ Robots.txt

No robots.txt file was found on this page.

✅ URL Parameters

Great, the domain URLs look clean.

Attribute	Value
ⓘ viewport	width=device-width, initial-scale=1

SEMANTIC ANALYSIS

ⓘ The results of our semantic analysis are shown below using the website's language.

They are the main concepts covered by helpdesk.com.

Each concept has a confidence score. The higher it is, the more important the topic is relative to the page.

Topics

Help desk software Confidence: 82%

Help desk software refers to a computer program that enables customer-care operators keep track of user requests and deal with other customer-care-related issues. It is what makes customer-care service efficient and enterprising.

Customer support Confidence: 73%

Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.

Help desk Confidence: 70%

A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in-house help desks designed to provide assistance to employees.

Issue tracking system Confidence: 69%

An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. A support ticket should include vital information for the account involved and the issue encountered. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a "bugtracker", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa. Consistent use of an issue or bug tracking system is considered one of the "hallmarks of a good software team".

No Credit Card Confidence: 62%

PAGESPEED INSIGHTS

Page on which speed is tested live:

Chrome User Experience Report Results

Lighthouse Results

Run Google PageSpeed Insights Analysis on helpdesk.com

TRAFFIC

ⓘ This website is ranked #289.981 by Alexa.

This rank is traffic based. The lower the rank is, the better the domain is ranked.

Daily visitors by country

United States of America (47.9%)
India (14.7%)
Others (37.4%)

Traffic country ranks

Country	Rank
United States of America	#86.495
India	#200.773

LAYOUT

ⓘ Doctype HTML5

ⓘ Responsive website, mobile-friendly.

Mobile Rendering

This website seems to be optimized for Mobile Visitors.

Phone
How helpdesk.com looks like on a mobile device such as an iPhone.

Tablet
How helpdesk.com looks like on a tablet such as an iPad.

Main colors used

ⓘ These are the main HTML color codes used by this website.

63% #ffffff
30% #f0f0f0
1% #f0f0ff
1% #f0ffff
1% #fffff0
0% #fff0f0
0% #f04020
0% #f03010
0% #fff0ff
0% #f0fff0
0% #000000
0% #f0e0a0

Text/code ratio

ⓘ helpdesk.com's text/code ratio is 8.08%. It's a bit low. Consider raising it by adding more text content of value for your visitors, or keeping your code clean.

Text / Code Ratio 8.08%

A good text to HTML ratio is anywhere from 25 to 70%.

This percentage refers to the visible text ratio, as opposed to HTML elements, image tags and other non-visible information.

Main HTML tags

✅ Headings

Great, we found headings on this page.

<H1> 1
<H2> 3
<H3> 7
<H4> 1
<H5> 0
<H6> 0

<H1>

Top level heading
Ticketing software for effortless customer support

<H2>

2^nd level heading
What you can do with helpdesk
Transparent and clear pricing
Effortless customer support

<H3>

3^rd level heading
You are probably looking for a help desk software for one of two reasons
Either way, there's a solution.discover effortless customer support with helpdesk.
Manage your email communication
Collaborate with your teammates
Keep track of your conversations
Maximize your data security
Helpdesk provides excellent tools to manage email communication with customers.

<H4>

4^th level heading
Trusted by companies of any size

✅ Alt attributes

We found 12 images on this website.
Great, 0 ALT attributes are missing on your image tags.

LINKS

ⓘ There is a total of 36 links on the homepage of this website.

ⓘ Internal links : 29

Anchor	Type	URL
	image	/
Why HelpDesk?	text	/why-helpdesk/
Features	text	/features/
Help	text	/help/
Pricing	text	/pricing/
Terms and Conditions	text	/legal/terms-and-conditions/
Privacy Policy	text	/legal/privacy-policy/
Why HelpDesk	text	/why-helpdesk/
See all features	text	/features/
Learn more	text	/pricing/
	image	/
Free Trial	text	/free-help-desk/
Benefits	text	/why-helpdesk/
Free Help Desk	text	/free-help-desk/
Ticketing System	text	/ticketing-system/
Help Desk Software	text	/help-desk-software-for-business/
IT Help Desk	text	/it-help-desk/
Terms & Conditions	text	/legal/terms-and-conditions/
Security	text	/legal/security/
GDPR	text	/legal/gdpr-compliance/
support@helpdesk.com	text	mailto:support@helpdesk.com
Help Center	text	/help/
Click	text	/legal/privacy-policy/
best help desk software	text	/best-help-desk-software/
small business	text	/help-desk-software-small-business/
Online help desk	text	/online-help-desk/
SaaS model	text	/saas-help-desk/
Ticketing system	text	/ticketing-system/
web help desk	text	/web-help-desk/

ⓘ External links : 7

Anchor	Type	URL
Log in	text	https://app.helpdesk.com
Sign up free	text	https://accounts.helpdesk.com/signup?source_id=mobile_menu&source_url=https://www.helpdesk.com/&...
Sign up free	text	https://accounts.helpdesk.com/signup?source_id=header_cta&source_url=https://www.helpdesk.com/&a...
Sign up free	text	https://accounts.helpdesk.com/signup?source_id=pricing&source_type=website&source_url=https:...
Product Hunt	text	https://www.producthunt.com/posts/helpdesk
Facebook	text	https://facebook.com/helpdesktool
Twitter	text	https://twitter.com/helpdeskcom

DOMAIN REGISTRAR

ⓘ Domain Registrar	GODADDY.COM, LLC
ⓘ Registration Date	03/29/1994 31 years, 10 months, 10 days ago
ⓘ Last Modified	08/14/2018 7 years, 5 months, 22 days ago
ⓘ Expiration Date	08/14/2028 2 years, 6 months, 12 days from now

Nameservers

Host	IP Address	Country
ns1.p29.dynect.net	208.78.70.29	United States
ns2.p29.dynect.net	204.13.250.29	United States
ns3.p29.dynect.net	208.78.71.29	United States
ns4.p29.dynect.net	204.13.251.29	United States