Whois & Analysis for helpdesk247.com

LiveChat Software (WSE:LVC) is a customer service software company and developer of LiveChat - software as a service-based help desk software and online chat software for ecommerce sales, customer support and lead generation.

A web chat is a system that allows users to communicate in real time using easily accessible web interfaces.

It is a type of Internet online chat distinguished by its simplicity and accessibility to users who do not wish to take the time to install and learn to use specialized chat software.

This trait allows users instantaneous access and only a web browser is required to chat.

Users will always get the latest version of a chat service because no software installation or updates are required.

In business, outsourcing is "an agreement in which one company contracts-out a part of existing internal activity to another company".

It involves the contracting out of a business process (e.g. payroll processing, claims processing) and operational, and/or non-core functions (e.g. manufacturing, facility management, call center support) to another party (see also business process outsourcing).

The concept "outsourcing" came from the American Glossary 'outside resourcing' and it dates back to at least 1981.

Outsourcing sometimes, though not always, involves transferring employees and assets from one firm to another.

Outsourcing is also the practice of handing over control of public services to private enterprise.

Online chat may refer to any kind of communication over the Internet that offers a real-time transmission of text messages from sender to receiver.

Chat messages are generally short in order to enable other participants to respond quickly.

Thereby, a feeling similar to a spoken conversation is created, which distinguishes chatting from other text-based online communication forms such as Internet forums and email.

Online chat may address point-to-point communications as well as multicast communications from one sender to many receivers and voice and video chat, or may be a feature of a web conferencing service.

A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone.

An inbound call centre is operated by a company to administer incoming product support or information enquiries from consumers.

Outbound call centres are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.

A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail.