Whois & Analysis for tenderapp.com

A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services.

The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software.

Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email.

There are also in-house help desks designed to provide assistance to employees.

Electronic mail, or email, is a method of exchanging digital messages between people using digital devices such as computers and mobile phones.

Email first entered substantial use in the 1960s and by the mid-1970s had taken the form now recognized as email.

Email operates across computer networks, which today is primarily the Internet.

Some early email systems required the author and the recipient to both be online at the same time, in common with instant messaging.

Today's email systems are based on a store-and-forward model.

Email servers accept, forward, deliver, and store messages.

Neither the users nor their computers are required to be online simultaneously; they need to connect only briefly, typically to a mail server or a webmail interface, for as long as it takes to send or receive messages.

Customer support is a range of customer services to assist customers in making cost effective and correct use of a product.

It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.

A knowledge base (KB) is a technology used to store complex structured and unstructured information used by a computer system.

The initial use of the term was in connection with expert systems which were the first knowledge-based systems.

An Internet forum, or message board, is an online discussion site where people can hold conversations in the form of posted messages.

They differ from chat rooms in that messages are often longer than one line of text, and are at least temporarily archived.

Also, depending on the access level of a user or the forum set-up, a posted message might need to be approved by a moderator before it becomes visible.