Whois & Analysis for calabrio.com

Workforce management is an institutional process that maximizes performance levels and competency for an organization.

The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics.

W.F.O.

(Wide Fucking Open) is the seventh full-length album by thrash metal band Overkill, released in July 15, 1994 on Atlantic Records.

The album contains "hidden songs" on tracks 97 and 98, featuring the band warming up in the studio, playing "Heaven and Hell" by Black Sabbath, "The Ripper" by Judas Priest and "Voodoo Child (Slight Return)" by Jimi Hendrix.

The instrumental song "R.I.P.

(Undone)" was written as a tribute to Criss Oliva, co-founder of the band Savatage, who died nine months before the release of the album.

Quality assurance (QA) is a way of preventing mistakes or defects in manufactured products and avoiding problems when delivering solutions or services to customers; which ISO 9000 defines as "part of quality management focused on providing confidence that quality requirements will be fulfilled".

This defect prevention in quality assurance differs subtly from defect detection and rejection in quality control, and has been referred to as a shift left as it focuses on quality earlier in the process.

A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone.

An inbound call centre is operated by a company to administer incoming product support or information enquiries from consumers.

Outbound call centres are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.

A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail.

Analytics is the discovery, interpretation, and communication of meaningful patterns in data.

Especially valuable in areas rich with recorded information, analytics relies on the simultaneous application of statistics, computer programming and operations research to quantify performance.