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Whois & Analysis for freshservice.com

Nov 23, 2019 5:22 am UTC

DOMAIN OWNER WHOIS

The owner has chosen to keep his whois contact information private.
Desktop screen Desktop screenshot for freshservice.com
90

10 criteria passed
1 criteria to solve

PERFORMANCE OPPORTUNITIES

Fill the missing alt attributes on your images.
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OVERVIEW

• Domain Owner
Private
• Category
Business  >  Business Software
• Online since
October 3, 2003 Explore Wayback Machine
• Age
21 years, 1 month, 15 days
• Alexa Rank
#15.278, freshservice.com is in the world's top 20.000 websites!

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TECHNICAL SEO & SECURITY

SSL Certificate
This website is not SSL secured (HTTPS), the certificate issued by Amazon has expired on January 12, 2020.
Title Tag
Freshservice ITSM System | ITIL-aligned service desk software
Length: 61 (recommended: 10 to 70)
Meta Description
Cloud based ITSM software for your service desk ✓ Powerful IT help desk automation tool to manage incidents, assets and more ✓ Sign Up for Freshservice ITSM System
Length: 167 (recommended: 50 to 160)
Google preview
Desktop Version

Freshservice ITSM System | ITIL-aligned service desk software

https://freshservice.com

Cloud based ITSM software for your service desk ✓ Powerful IT help desk automation tool to manage incidents, assets and more ✓ Sign Up for Freshservice ITSM System

Mobile Version

https://freshservice.com

Freshservice ITSM System | ITIL-aligned service desk software

Cloud based ITSM software for your service desk ✓ Powerful IT help desk automation tool to manage incidents, assets and more ✓ Sig...

Encoding
Great, language/character encoding is specified: utf-8
URL Resolve

Great, a redirect is in place to redirect traffic from your non-preferred domain. All versions of your page point to the same URL.

URL Parameters
Great, the domain URLs look clean.
Attribute Value
viewport width=device-width, initial-scale=1, shrink-to-fit=no

SEMANTIC ANALYSIS

The results of our semantic analysis are shown below using the website's language.

They are the main concepts covered by freshservice.com.

Each concept has a confidence score. The higher it is, the more important the topic is relative to the page.

Topics
ITIL Confidence: 88% Arrow up

ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.

In its current form (known as ITIL V3), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage.

Although ITIL underpins ISO/IEC 20000 (previously BS 15000), the International Service Management Standard for IT service management, there are some differences between the ISO 20000 standard and the ITIL framework.

IT service management Confidence: 81% Arrow up

IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to plan, design, deliver, operate and control information technology (IT) services offered to customers.

Help desk Confidence: 78% Arrow up

A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services.

The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software.

Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email.

There are also in-house help desks designed to provide assistance to employees.

Service desk (ITSM) Confidence: 77% Arrow up

A Service Desk is a primary IT function within the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL).

It is intended to provide a Single Point of Contact ("SPOC") to meet the communication needs of both users and IT staff, and also to satisfy both Customer and IT Provider objectives.

"User" refers to the actual user of the service, while "Customer" refers to the entity that is paying for service..

Cloud computing Confidence: 76% Arrow up

Cloud computing is a type of Internet-based computing that provides shared computer processing resources and data to computers and other devices on demand.

It is a model for enabling ubiquitous, on-demand access to a shared pool of configurable computing resources (e.g., computer networks, servers, storage, applications and services), which can be rapidly provisioned and released with minimal management effort.

Cloud computing and storage solutions provide users and enterprises with various capabilities to store and process their data in either privately owned, or third-party data centers that may be located far from the user–ranging in distance from across a city to across the world.

Cloud computing relies on sharing of resources to achieve coherence and economy of scale, similar to a utility (like the electricity grid) over an electricity network.

WEBSITE SPEED

freshservice.com website speed is normal. Page speed is important for visitors and search engines.

Get insights to improve your page loading time.

Page Loading Time

1.9s

This domain loads at the median speed of 1.9 seconds.

Speed Percentile

43%

freshservice.com is faster than approximately 43 percent of the web. Your website page speed needs to be as fast as you can make it, without compromising the customer experience.

A good goal to achieve is a loading time of 2 seconds on desktop and mobile devices.

PAGESPEED INSIGHTS

Page on which speed is tested live:

Chrome User Experience Report Results

Lighthouse Results

TRAFFIC

This website is ranked #15.278 by Alexa.

This rank is traffic based. The lower the rank is, the better the domain is ranked.

Daily visitors by country

  • freshservice.com daily visitors distribution - Total: 11 countries
  • Flag for IndiaIndia (21.5%)
  • Flag for United States of AmericaUnited States of America (34.4%)
  • Flag for AustraliaAustralia (8.5%)
  • Flag for United Kingdom of Great Britain and Northern IrelandUnited Kingdom of Great Britain and Northern Ireland (4.1%)
  • Flag for ItalyItaly (9.0%)
  • Flaf icon for other countryOthers (22.5%)

Traffic country ranks

Country Rank
Flag for IndiaIndia #5.049
Flag for EgyptEgypt #22.785
Flag for SingaporeSingapore #8.457
Flag for TaiwanTaiwan #15.313
Flag for United States of AmericaUnited States of America #7.295

LAYOUT

Doctype HTML5 Arrow Responsive website, mobile-friendly. Arrow

Mobile Rendering

This website seems to be optimized for Mobile Visitors.

Phone
How freshservice.com looks like on a mobile device such as an iPhone.

Tablet
How freshservice.com looks like on a tablet such as an iPad.

Main colors used

These are the main HTML color codes used by this website. Arrow
  • 38% #f0ffff
  • 24% #ffffff
  • 19% #e0f0ff
  • 9% #e0f0f0
  • 3% #d0e0e0
  • 1% #b0c0d0
  • 1% #f0fff0
  • 1% #20c0f0
  • 0% #f0f0f0
  • 0% #fffff0
  • 0% #b0f0ff
  • 0% #fff0f0

Text/code ratio

freshservice.com's text/code ratio is 6.79%. It's a bit low. Consider raising it by adding more text content of value for your visitors, or keeping your code clean.
Text / Code Ratio 6.79%

A good text to HTML ratio is anywhere from 25 to 70%.

This percentage refers to the visible text ratio, as opposed to HTML elements, image tags and other non-visible information.

Main HTML tags

Headings Arrow up

Great, we found headings on this page.

  • <H1> 1
  • <H2> 6
  • <H3> 0
  • <H4> 0
  • <H5> 1
  • <H6> 27
<H1>
Top level heading
ıt service desk that's actually simple
<H2>
2nd level heading
Everything you need for ıt support
Why freshservice? (2)
The freshservice impact on our customers
An ıt service desk trusted by over 20,000customers
Sign up for freshservice today
<H5>
5th level heading
Gartner peer ınsights customers' choice
<H6>
6th level heading
Easy to useand set up
Multi-channel support
Gamify your service desk
ınformation at your fingertips
Best rated mobile app
Alt attributes Arrow up

We found 51 images on this website.
49 ALT attributes are missing on your image tags. The issue affects 30 actual different images that could be loaded more than once in your page.

Image Image URL Occurrences
Image with missing alt attribute found on freshservice.com https://website-assets-fs.freshworks.com/attachments/cjw6bbhzh000jfjg0qtsycrsx-home-banner-static.sv... 1
Image with missing alt attribute found on freshservice.com https://website-assets-fs.freshworks.com/attachments/cjia8ybrj001ptpfz096mgdfm-g2-crowd-award.one-ha... 1
Image with missing alt attribute found on freshservice.com https://website-assets-fs.freshworks.com/attachments/cjrpxrefb02735xg0c99gpzge-increase-agent-produc... 2
Image with missing alt attribute found on freshservice.com https://website-assets-fs.freshworks.com/attachments/cjrpxr9ga028z5qg0ywx75vd1-automate-internal-pro... 2
Image with missing alt attribute found on freshservice.com https://website-assets-fs.freshworks.com/attachments/cjrpxr9h7026y5xg0gskld1zw-get-most-cmdb.one-six... 2

Alternative text allows you to add a description to an image.

Google rely on alternative text attributes to determine relevance to a search query. Alternative text also makes an image more likely to appear in a Google image search.

It looks like you're missing alternative text for 49 images on freshservice.com. Check your website to make sure it's specified for each image on the page.

SOCIAL MEDIA PRESENCE

This is an overview of your homepage shares on social networks.

You're doing quiet good on social media!

Social shares are a key signal, among many others, that search engines use to evaluate the rankings of a website. Asking people to share your pages, adding visible social share buttons and make great quality content are 3 of the most powerful ways to grow your social presence.

  • Facebook iconFacebook
  • Total Engagement 422
  • Likes 70
  • Shares 249
  • Comments 103

DOMAIN REGISTRAR

Domain Registrar GODADDY.COM, LLC
Registration Date 10/03/2003 21 years, 1 month, 15 days ago
Last Modified 05/07/2018 6 years, 6 months, 14 days ago
Expiration Date 10/03/2022 Expired
Nameservers Arrow up
Host IP Address Country
ns-1687.awsdns-18.co.uk 205.251.198.151 Flag for United StatesUnited States
ns-302.awsdns-37.com 205.251.193.46 Flag for United StatesUnited States
ns-1410.awsdns-48.org 205.251.197.130 Flag for United StatesUnited States

SERVER DETAILS

Server map
  • Service Provider (ISP)
  • Amazon Technologies Inc.
  • IP Address
  • 13.249.11.100
  • Country
  • Flag for FranceFrance
  • Region
  • Île-de-France , Paris
  • Latitude and Longitude
  • 48.8566 : 2.35222
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