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Whois & Analysis for genesys.com

Nov 22, 2019 6:20 pm UTC

DOMAIN OWNER WHOIS

ⓘ The owner's whois contact information is public.
• Organization
Genesys Telecommunications Laboratories, Inc.
• City
Daly City
• Zip Code
94014
• State
CA
• Country Code
US
• Phone Number
Show phone
• Email
Show email
• Domain Registrar
CSC CORPORATE DOMAINS, INC.
See Domain Dates and Nameservers
See Server Details
Desktop screen Desktop screenshot for genesys.com

SEO SCORE

genesys.com
Make your link ↑ do-follow
90

✅ 10 criteria passed
❌ 1 criteria to solve

PERFORMANCE OPPORTUNITIES

Fill the missing alt attributes on your images.
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OVERVIEW

• Domain Owner
Genesys Telecommunications Laboratories, Inc. See more
• Category
Business  >  Business Software  >  Marketing
• Online since
July 30, 1997 Explore Wayback Machine
• Age
27 years, 3 months, 20 days
• Alexa Rank
#52.160, genesys.com is in the world's top 100.000 websites!

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TECHNICAL SEO & SECURITY

❌ SSL Certificate
This website is not SSL secured (HTTPS), the certificate issued by DigiCert Inc has expired on January 31, 2020.
✅ Title Tag
Contact Center Solutions | Omnichannel Customer Experience | Genesys
Length: 68 (recommended: 10 to 70)
✅ Meta Description
Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10,000+ companies in over 100 countries.
Length: 139 (recommended: 50 to 160)
ⓘ Google preview
Desktop Version

Contact Center Solutions | Omnichannel Customer Experience | Genesys

https://genesys.com

Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10,000+ companies in over 100 countries.

Mobile Version

https://genesys.com

Contact Center Solutions | Omnichannel Customer Experience | Genesys

Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10,000+ companies in over 100 c...

✅ Encoding
Great, language/character encoding is specified: utf-8
ⓘ Hreflang Tags
Alternate URL Hreflang
https://www.genesys.com x-default
https://www.genesys.com/en-sg en-au
https://www.genesys.com/en-sg en-in
https://www.genesys.com/en-sg en-id
https://www.genesys.com/en-sg en-jp
SEE MORE
✅ URL Resolve

Great, a redirect is in place to redirect traffic from your non-preferred domain. All versions of your page point to the same URL.

URL Resolved URL
http://genesys.com https://www.genesys.com/
https://genesys.com https://www.genesys.com/
http://www.genesys.com https://www.genesys.com/
https://www.genesys.com https://www.genesys.com/
✅ Robots.txt
https://www.genesys.com/robots.txt
✅ URL Parameters
Great, the domain URLs look clean.
Attribute Value
ⓘ viewport width=device-width, initial-scale=1, maximum-scale=1
ⓘ viewport width=device-width, initial-scale=1, maximum-scale=1
ⓘ robots max-snippet:-1, max-image-preview:large, max-video-preview:-1

SEMANTIC ANALYSIS

ⓘ The results of our semantic analysis are shown below using the website's language.

They are the main concepts covered by genesys.com.

Each concept has a confidence score. The higher it is, the more important the topic is relative to the page.

Topics
Genesys (company) Confidence: 78% Arrow up

Genesys, (also known as Genesys Telecommunications Laboratories, Inc), is a company that sells customer experience and call center technology to mid-sized and large businesses.

It sells both cloud-based and on-premises software.

Genesys is headquartered in Daly City, California and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia.

The company was founded in 1990 and was most recently acquired by Permira Funds and Technology Crossover Ventures in February 2012.
Customer experience Confidence: 77% Arrow up

In commerce, customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship.
Omnichannel Confidence: 76% Arrow up

Omnichannel is a cross-channel business model that companies use to increase customer experience.

The approach has verticals in healthcare, government, financial services, retail and telecommunications industries, including channels such as physical locations, FAQ webpages, social media, live web chats, mobile applications and telephone communication.

Companies that use omnichannel contend that a customer values the ability to be in constant contact with a company through multiple avenues at the same time.
Call centre Confidence: 73% Arrow up

A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone.

An inbound call centre is operated by a company to administer incoming product support or information enquiries from consumers.

Outbound call centres are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.

A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail.
Company Confidence: 66% Arrow

WEBSITE SPEED

✅ genesys.com website speed is fast. Page speed is important for visitors and search engines.

Get insights to improve your page loading time.

Page Loading Time

2.1s

This domain loads at the median speed of 2.1 seconds.

Speed Percentile

40%

genesys.com is faster than approximately 40 percent of the web. Your website page speed needs to be as fast as you can make it, without compromising the customer experience.

A good goal to achieve is a loading time of 2 seconds on desktop and mobile devices.

PAGESPEED INSIGHTS

Page on which speed is tested live:

Chrome User Experience Report Results

Lighthouse Results

TRAFFIC

ⓘ This website is ranked #52.160 by Alexa.

This rank is traffic based. The lower the rank is, the better the domain is ranked.

Daily visitors by country

  • genesys.com daily visitors distribution - Total: 7 countries
  • Flag for IndiaIndia (17.2%)
  • Flag for United States of AmericaUnited States of America (38.1%)
  • Flaf icon for other countryOthers (44.7%)

Traffic country ranks

Country Rank
Flag for IndiaIndia #19.904
Flag for EgyptEgypt #25.350
Flag for TurkeyTurkey #55.102
Flag for United States of AmericaUnited States of America #26.849
Flag for AustraliaAustralia #21.701
SEE MORE

LAYOUT

ⓘ Doctype HTML5 Arrow ⓘ Responsive website, mobile-friendly. Arrow

Mobile Rendering

This website seems to be optimized for Mobile Visitors.

Phone
How genesys.com looks like on a mobile device such as an iPhone.

Tablet
How genesys.com looks like on a tablet such as an iPad.

Main colors used

ⓘ These are the main HTML color codes used by this website. Arrow
  • 29% #303030
  • 27% #ffffff
  • 11% #404040
  • 5% #f0f0f0
  • 2% #200000
  • 2% #504040
  • 2% #ff9050
  • 2% #e0e0e0
  • 2% #201000
  • 2% #c06030
  • 2% #ffa060
  • 1% #f0a070

Text/code ratio

ⓘ genesys.com's text/code ratio is 7.49%. It's a bit low. Consider raising it by adding more text content of value for your visitors, or keeping your code clean.
Text / Code Ratio 7.49%

A good text to HTML ratio is anywhere from 25 to 70%.

This percentage refers to the visible text ratio, as opposed to HTML elements, image tags and other non-visible information.

Main HTML tags

✅ Headings Arrow up

Great, we found headings on this page.

  • <H1> 3
  • <H2> 27
  • <H3> 1
  • <H4> 22
  • <H5> 1
  • <H6> 0
<H1>
Top level heading
Butterball has your back (legs and thighs, too)
Come together, right now
The proof is in the data: 10 genesys customers show results
<H2>

For a better readability, only the first 20 <H2> tags are shown below.

2nd level heading
Contact center software
Digital sales & service automation
Workforce engagement management
Reporting and analytics
ıntegrations and apps
SEE MORE
<H3>
3rd level heading
Genesys cloud contact center leads the way.
<H4>

For a better readability, only the first 20 <H4> tags are shown below.

4th level heading
2019 gartner magic quadrant for contact center as a service, north america
Customers rank genesys a leader in the fall 2019 g2 grid® report for contact center ınfrastructure software
Future-proof your customer experience and mitigate the risks of outdated contact center technology
Genesys prescriptive migration: the art of simplified migration with proven roı
See purecloud in action: altocloud
SEE MORE
<H5>
5th level heading
How can we help you today?
❌ Alt attributes Arrow up

We found 83 images on this website.
23 ALT attributes are missing on your image tags.

Image Image URL Occurrences
Image with missing alt attribute found on genesys.com https://genbin.genesys.com/media/8f1dba2d-genesys-image.png 1
Image with missing alt attribute found on genesys.com https://genbin.genesys.com/media/2ab4916d-2ab4916d-interaction-analytics-br-resource_center-es.jpg 1
Image with missing alt attribute found on genesys.com https://genbin.genesys.com/media/CX_Analytics_DS-resource_center-EN.jpg 1
Image with missing alt attribute found on genesys.com https://genbin.genesys.com/media/Four-reasons-to-consider-Genesys-Interaction-Recording-EX-resource_... 1
Image with missing alt attribute found on genesys.com https://genbin.genesys.com/media/63d29107-migration-kit-collateral-2-60-min.jpg 1
SEE MORE

Alternative text allows you to add a description to an image.

Google rely on alternative text attributes to determine relevance to a search query. Alternative text also makes an image more likely to appear in a Google image search.

It looks like you're missing alternative text for 23 images on genesys.com. Check your website to make sure it's specified for each image on the page.

SOCIAL MEDIA PRESENCE

✅ This is an overview of your homepage shares on social networks.

You have a relatively high presence on social media, keep going!

The more people share your website, the more likely you will get links from others, which is a key point when it comes to improving your overall search engine rankings.

  • Facebook iconFacebook
  • Total Engagement 1.221
  • Likes 243
  • Shares 669
  • Comments 309

DOMAIN REGISTRAR

ⓘ Domain Registrar CSC CORPORATE DOMAINS, INC.
ⓘ Registration Date 07/30/1997 27 years, 3 months, 20 days ago
ⓘ Last Modified 07/25/2019 5 years, 3 months, 26 days ago
ⓘ Expiration Date 07/29/2020 Expired
Nameservers Arrow up
Host IP Address Country
ns8.genesys.com 64.68.197.10 Flag for CanadaCanada
ns6.genesys.com 198.41.222.254 Flag for United StatesUnited States
ns7.genesys.com 64.68.196.10 Flag for CanadaCanada
SEE MORE

SERVER DETAILS

Server map
  • ⓘ Service Provider (ISP)
  • Google LLC
  • ⓘ IP Address
  • 35.190.83.192
  • ⓘ Country
  • Flag for United StatesUnited States
  • ⓘ Region
  • Virginia , Ashburn
  • ⓘ Latitude and Longitude
  • 39.0438 : -77.4874
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