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Outsourcing is an agreement in which one company hires another company to be responsible for a planned or existing activity which otherwise is or could be carried out internally, i.e. in-house, and sometimes involves transferring employees and assets from one firm to another.

The term outsourcing, which came from the phrase outside resourcing, originated no later than 1981.

The concept, which The Economist says has "made its presence felt since the time of the Second World War", often involves the contracting of a business process (e.g., payroll processing, claims processing), operational, and/or non-core functions, such as manufacturing, facility management, call center/call center support.

The British Raj (from Hindi, 'kingdom', 'realm', 'state', or 'empire') was the rule of the British Crown on the Indian subcontinent; it is also called Crown rule in India,

A business process, business method or business function is a collection of related, structured activities or tasks by people or equipment in which a specific sequence produces a service or product (serves a particular business goal) for a particular customer or customers.

Business processes occur at all organizational levels and may or may not be visible to the customers.

A business process may often be visualized (modeled) as a flowchart of a sequence of activities with interleaving decision points or as a process matrix of a sequence of activities with relevance rules based on data in the process.

The benefits of using business processes include improved customer satisfaction and improved agility for reacting to rapid market change.

Process-oriented organizations break down the barriers of structural departments and try to avoid functional silos.

A modern corporate office building in Münster, North Rhine-Westphalia, Germany.

An office building of Nokia Corporation in Hervanta, Tampere, Finland.