Whois & Analysis for helpcrunch.com

Email marketing is the act of sending a commercial message, typically to a group of people, using email.

In its broadest sense, every email sent to a potential or current customer could be considered email marketing.

It usually involves using email to send advertisements, request business, or solicit sales or donations, and is meant to build loyalty, trust, or brand awareness.

Marketing emails can be sent to a purchased lead list or a current customer database.

The term usually refers to sending email messages with the purpose of enhancing a merchant's relationship with current or previous customers, encouraging customer loyalty and repeat business, acquiring new customers or convincing current customers to purchase something immediately, and sharing third-party ads.

A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services.

The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software.

Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email.

There are also in-house help desks designed to provide assistance to employees.

Marketing automation refers to software platforms and technologies designed for marketing departments and organizations to more effectively market on multiple channels online (such as email, social media, websites, etc) and automate repetitive tasks.

Online chat may refer to any kind of communication over the Internet that offers a real-time transmission of text messages from sender to receiver.

Chat messages are generally short in order to enable other participants to respond quickly.

Thereby, a feeling similar to a spoken conversation is created, which distinguishes chatting from other text-based online communication forms such as Internet forums and email.

Online chat may address point-to-point communications as well as multicast communications from one sender to many receivers and voice and video chat, or may be a feature of a web conferencing service.

A knowledge base (KB) is a technology used to store complex structured and unstructured information used by a computer system.

The initial use of the term was in connection with expert systems which were the first knowledge-based systems.