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Whois & Analysis for helpscout.com

Dec 14, 2019 3:24 pm UTC

DOMAIN OWNER WHOIS

The owner has chosen to keep his whois contact information private.
• Contact Name
Contact Privacy Inc. Customer 1241627712
• Organization
Contact Privacy Inc. Customer 1241627712
• Address
96 Mowat Ave
• City
Toronto
• Zip Code
M4K 3K1
• State
ON
• Country Code
CA
• Phone Number
Desktop screen Desktop screenshot for helpscout.com
72

9 criteria passed
2 criteria to solve

PERFORMANCE OPPORTUNITIES

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OVERVIEW

• Domain Owner
Private
• Category
Technology & Computing  >  Net Conferencing  >  Business  >  Business Software
• Online since
August 19, 2009 Explore Wayback Machine
• Age
14 years, 8 months, 11 days
• Alexa Rank
#19.868, helpscout.com is in the world's top 20.000 websites!

FREE FORM BUILDER

Representation of an online Form

Use our free online form builder to create any type of form for helpscout.com.

Beauty and simplicity.

Use templates. No coding. Embed anywhere. Get emails. Collect data.


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TECHNICAL SEO & SECURITY

SSL Certificate
This website is not SSL secured (HTTPS), the certificate issued by Amazon has expired on December 20, 2020.
Title Tag
Help Scout | Simple Customer Service Software and Education
Length: 59 (recommended: 10 to 70)
Meta Description
Make every customer service interaction a more human one. Use Help Scout. Trusted by over 10,000 businesses in 140 countries. Get started for free.
Length: 147 (recommended: 50 to 160)
Google preview
Desktop Version

Help Scout | Simple Customer Service Software and Education

https://helpscout.com

Make every customer service interaction a more human one. Use Help Scout. Trusted by over 10,000 businesses in 140 countries. Get started for free.

Mobile Version

https://helpscout.com

Help Scout | Simple Customer Service Software and Education

Make every customer service interaction a more human one. Use Help Scout. Trusted by over 10,000 businesses in 140 countries. Get...

Encoding
Great, language/character encoding is specified: utf-8
URL Resolve

Great, a redirect is in place to redirect traffic from your non-preferred domain. All versions of your page point to the same URL.

URL Parameters
Great, the domain URLs look clean.
Attribute Value
viewport width=device-width,initial-scale=1
author Help Scout
robots index,follow

SEMANTIC ANALYSIS

The results of our semantic analysis are shown below using the website's language.

They are the main concepts covered by helpscout.com.

Each concept has a confidence score. The higher it is, the more important the topic is relative to the page.

Topics
Help Scout Confidence: 78% Arrow up

Help Scout, formerly known as Brightwurks, is a software development company headquartered in Boston, Massachusetts.

The company provides an email-based customer support platform, knowledge base tool, and an embeddable search/contact widget for customer service professionals.

Help Scout's main product (also called Help Scout) is a web-based SaaS (software as a service) HIPPA-compliant help desk.

Customer service Confidence: 66% Arrow up

Customer service is the provision of service to customers before, during and after a purchase.

The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Education Confidence: 64% Arrow
Trust (emotion) Confidence: 64% Arrow

WEBSITE SPEED

helpscout.com website speed is normal. Page speed is important for visitors and search engines.

Get insights to improve your page loading time.

Page Loading Time

1.1s

This domain loads at the median speed of 1.1 seconds.

Speed Percentile

74%

helpscout.com is faster than approximately 74 percent of the web. Your website page speed needs to be as fast as you can make it, without compromising the customer experience.

A good goal to achieve is a loading time of 2 seconds on desktop and mobile devices.

PAGESPEED INSIGHTS

Page on which speed is tested live:

Chrome User Experience Report Results

Lighthouse Results

TRAFFIC

This website is ranked #19.868 by Alexa.

This rank is traffic based. The lower the rank is, the better the domain is ranked.

Daily visitors by country

  • helpscout.com daily visitors distribution - Total: 16 countries
  • Flag for IndiaIndia (17.4%)
  • Flag for United States of AmericaUnited States of America (41.0%)
  • Flag for AustraliaAustralia (3.4%)
  • Flag for CanadaCanada (11.0%)
  • Flaf icon for other countryOthers (27.2%)

Traffic country ranks

Country Rank
Flag for Viet NamViet Nam #20.302
Flag for IndiaIndia #9.905
Flag for EgyptEgypt #23.077
Flag for BangladeshBangladesh #5.007
Flag for MalaysiaMalaysia #7.960

LAYOUT

Doctype HTML5 Arrow Responsive website, mobile-friendly. Arrow

Mobile Rendering

This website seems to be optimized for Mobile Visitors.

Phone
How helpscout.com looks like on a mobile device such as an iPhone.

Tablet
How helpscout.com looks like on a tablet such as an iPad.

Main colors used

These are the main HTML color codes used by this website. Arrow
  • 49% #ffffff
  • 19% #f0ffff
  • 8% #e0e0f0
  • 7% #f0f0ff
  • 6% #f0f0f0
  • 3% #fff0ff
  • 1% #fffff0
  • 1% #f0e0b0
  • 1% #fff0f0
  • 1% #c0c0f0
  • 0% #2090e0
  • 0% #c0c0ff

Text/code ratio

helpscout.com's text/code ratio is 0.58%. It's a bit low. Consider raising it by adding more text content of value for your visitors, or keeping your code clean.
Text / Code Ratio 0.58%

A good text to HTML ratio is anywhere from 25 to 70%.

This percentage refers to the visible text ratio, as opposed to HTML elements, image tags and other non-visible information.

Main HTML tags

Headings Arrow up

Great, we found headings on this page.

  • <H1> 1
  • <H2> 2
  • <H3> 11
  • <H4> 6
  • <H5> 0
  • <H6> 0
<H1>
Top level heading
Deliver great customer service
<H2>
2nd level heading
What you can do with helpscout
Connect help scout with all the things
<H3>
3rd level heading
Multi-channel support
Deliver instant answers
Keep everyone in the know
Find your vıps
Look smarter in meetings
<H4>
4th level heading
New to help scout? (2)
Platform
Learn
Company
Get help
Alt attributes Arrow up

We found 56 images on this website.
1 ALT attributes are missing on your image tags.

Alternative text allows you to add a description to an image.

Google rely on alternative text attributes to determine relevance to a search query. Alternative text also makes an image more likely to appear in a Google image search.

It looks like you're missing alternative text for 1 images on helpscout.com. Check your website to make sure it's specified for each image on the page.

SOCIAL MEDIA PRESENCE

This is an overview of your homepage shares on social networks.

You're doing quiet good on social media!

Social shares are a key signal, among many others, that search engines use to evaluate the rankings of a website. Asking people to share your pages, adding visible social share buttons and make great quality content are 3 of the most powerful ways to grow your social presence.

  • Facebook iconFacebook
  • Total Engagement 193
  • Likes 36
  • Shares 109
  • Comments 48

DOMAIN REGISTRAR

Domain Registrar GOOGLE LLC
Registration Date 08/19/2009 14 years, 8 months, 11 days ago
Last Modified 08/19/2019 4 years, 8 months, 11 days ago
Expiration Date 08/19/2020 Expired
Nameservers Arrow up
Host IP Address Country
ns-1110.awsdns-10.org 205.251.196.86 Flag for United StatesUnited States
ns-1677.awsdns-17.co.uk 205.251.198.141 Flag for United StatesUnited States
ns-471.awsdns-58.com 205.251.193.215 Flag for United StatesUnited States

SERVER DETAILS

Server map
  • Service Provider (ISP)
  • Amazon.com
  • IP Address
  • 143.204.229.119
  • Country
  • Flag for FranceFrance
  • Region
  • Île-de-France , Paris
  • Latitude and Longitude
  • 48.8566 : 2.35222
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