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Whois & Analysis for kayako.com

Dec 13, 2019 11:47 pm UTC

DOMAIN OWNER WHOIS

The owner has chosen to keep his whois contact information private.
Desktop screen Desktop screenshot for kayako.com
69

8 criteria passed
3 criteria to solve

PERFORMANCE OPPORTUNITIES

Make your meta description eloquent and appealing, neither too short nor too long.
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Make all versions of your website point to the same URL.
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OVERVIEW

• Domain Owner
Private
• Category
Business  >  Business Software
• Online since
August 6, 2000 Explore Wayback Machine
• Age
24 years, 3 months, 2 days
• Alexa Rank
#10.984, kayako.com is in the world's top 20.000 websites!

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TECHNICAL SEO & SECURITY

SSL Certificate
This website is not SSL secured (HTTPS), the certificate issued by COMODO CA Limited has expired on January 11, 2020.
Title Tag
Help Desk Software Kayako Unified Customer Service Software
Length: 59 (recommended: 10 to 70)
Meta Description
Help Desk Software with support ticketing system that helps you be more productive and build customer loyalty. Start your free trial today by joining over 131,000 other customer support heroes!
Length: 193 (recommended: 50 to 160)
Google preview
Desktop Version

Help Desk Software Kayako Unified Customer Service Software

https://kayako.com

Help Desk Software with support ticketing system that helps you be more productive and build customer loyalty. Start your free trial today by joining over 131,000 ot...

Mobile Version

https://kayako.com

Help Desk Software Kayako Unified Customer Service Software

Help Desk Software with support ticketing system that helps you be more productive and build customer loyalty. Start your free tri...

Encoding
Great, language/character encoding is specified: utf-8
URL Resolve

No 301 redirects are in place to redirect traffic to your preferred domain. Pages that load successfully both with and without www. are treated as duplicate content! Not all versions of your page point to the same URL.

URL Parameters
Great, the domain URLs look clean.
Attribute Value
viewport width=device-width, initial-scale=1.0, viewport-fit=cover
author Kayako

SEMANTIC ANALYSIS

The owner has associated the following topics to the website.

The results of our semantic analysis are shown below using the website's language.

They are the main concepts covered by kayako.com.

Each concept has a confidence score. The higher it is, the more important the topic is relative to the page.

Topics
Help desk software Confidence: 80% Arrow up

Help desk software refers to a computer program that enables customer-care operators keep track of user requests and deal with other customer-care-related issues.

It is what makes customer-care service efficient and enterprising.

Customer support Confidence: 72% Arrow up

Customer support is a range of customer services to assist customers in making cost effective and correct use of a product.

It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.

Customer service Confidence: 70% Arrow up

Customer service is the provision of service to customers before, during and after a purchase.

The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Loyalty program Confidence: 67% Arrow

PAGESPEED INSIGHTS

Page on which speed is tested live:

Chrome User Experience Report Results

Lighthouse Results

Run Google PageSpeed Insights Analysis on kayako.com

TRAFFIC

This website is ranked #10.984 by Alexa.

This rank is traffic based. The lower the rank is, the better the domain is ranked.

Daily visitors by country

  • kayako.com daily visitors distribution - Total: 20 countries
  • Flag for IndiaIndia (10.1%)
  • Flag for United States of AmericaUnited States of America (34.8%)
  • Flag for AustraliaAustralia (5.6%)
  • Flag for ArgentinaArgentina (6.2%)
  • Flag for ColombiaColombia (3.1%)
  • Flag for MexicoMexico (5.8%)
  • Flaf icon for other countryOthers (34.4%)

Traffic country ranks

Country Rank
Flag for IndiaIndia #12.115
Flag for EgyptEgypt #4.920
Flag for SingaporeSingapore #2.305
Flag for TurkeyTurkey #34.710
Flag for Russian FederationRussian Federation #54.738

LAYOUT

Doctype HTML5 Arrow Responsive website, mobile-friendly. Arrow

Mobile Rendering

This website seems to be optimized for Mobile Visitors.

Phone
How kayako.com looks like on a mobile device such as an iPhone.

Tablet
How kayako.com looks like on a tablet such as an iPad.

Main colors used

These are the main HTML color codes used by this website. Arrow
  • 65% #f0f0f0
  • 16% #ffffff
  • 4% #404050
  • 3% #a0c0d0
  • 3% #e0e0f0
  • 2% #f09060
  • 2% #f0f0ff
  • 2% #f0ffff
  • 1% #60b0c0
  • 1% #80c0d0
  • 0% #e08060
  • 0% #d09080

Text/code ratio

kayako.com's text/code ratio is 13.15%. It's a bit low. Consider raising it by adding more text content of value for your visitors, or keeping your code clean.
Text / Code Ratio 13.15%

A good text to HTML ratio is anywhere from 25 to 70%.

This percentage refers to the visible text ratio, as opposed to HTML elements, image tags and other non-visible information.

Main HTML tags

Headings Arrow up

Great, we found headings on this page.

  • <H1> 1
  • <H2> 2
  • <H3> 8
  • <H4> 4
  • <H5> 3
  • <H6> 6
<H1>
Top level heading
Help desk software for personal and connected customer service
<H2>
2nd level heading
Customer service made personal and simple
Live chat software included!
<H3>
3rd level heading
Helpful help desk software, the way it should be
Context driven customer service
Shared ınbox for customer conversations
Customer self-help knowledge base
Help desk softwarebuilt for modern businesses
<H4>
4th level heading
Ultimate guide to customer support metrics
How to write a compelling customer support email
Hiring customer support excellence: ultimate guide
Award winning help desk tools is two minutes away
<H5>
5th level heading
See real-time customer activity
Work better as a team
Want to learn more about kayako?
<H6>
6th level heading
Boost productivity with a shared inbox
Let customers find help 24/7
Customer support
ınternal helpdesk
Shared inbox
Alt attributes Arrow up

We found 40 images on this website.
9 ALT attributes are missing on your image tags.

Alternative text allows you to add a description to an image.

Google rely on alternative text attributes to determine relevance to a search query. Alternative text also makes an image more likely to appear in a Google image search.

It looks like you're missing alternative text for 9 images on kayako.com. Check your website to make sure it's specified for each image on the page.

SOCIAL MEDIA PRESENCE

This is an overview of your homepage shares on social networks.

You're doing quiet good on social media!

Social shares are a key signal, among many others, that search engines use to evaluate the rankings of a website. Asking people to share your pages, adding visible social share buttons and make great quality content are 3 of the most powerful ways to grow your social presence.

  • Facebook iconFacebook
  • Total Engagement 663
  • Likes 114
  • Shares 518
  • Comments 31

DOMAIN REGISTRAR

Domain Registrar WILD WEST DOMAINS, LLC
Registration Date 08/06/2000 24 years, 3 months, 2 days ago
Last Modified 05/11/2018 6 years, 5 months, 29 days ago
Expiration Date 08/06/2024 Expired
Nameservers Arrow up
Host IP Address Country
ns-1487.awsdns-57.org 205.251.197.207 Flag for United StatesUnited States
ns-1727.awsdns-23.co.uk 205.251.198.191 Flag for United StatesUnited States
ns-355.awsdns-44.com 205.251.193.99 Flag for United StatesUnited States

SERVER DETAILS

Server map
  • Service Provider (ISP)
  • Amazon.com, Inc.
  • IP Address
  • 23.20.30.67
  • Country
  • Flag for United StatesUnited States
  • Region
  • Virginia , Ashburn
  • Latitude and Longitude
  • 39.0438 : -77.4874
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