Whois & Analysis for mindtouch.com

The hype cycle is a branded graphical presentation developed and used by American information technology (IT) research and advisory firm Gartner for representing the maturity, adoption and social application of specific technologies.

The hype cycle provides a graphical and conceptual presentation of the maturity emerging technologies through five phases.

MindTouch is a commercial, mobile-ready, cloud-delivered web platform for knowledge collaboration and multi-channel delivery of customer support documentation.

It is produced by MindTouch, Inc., an American company based in San Diego, California.

Knowledge management (KM) is the process of creating, sharing, using and managing the knowledge and information of an organization.

It refers to a multidisciplinary approach to achieving organisational objectives by making the best use of knowledge.

Gartner, Inc. is an American research and advisory firm providing information technology related insight for IT and other business leaders located across the world.

Its headquarters are in Stamford, Connecticut, United States.

It was known as Gartner Group, Inc until 2000, when it was then changed to Gartner.

Customer engagement is a business communication connection between an external stakeholder (consumer) and an organization (company or brand) through various channels of correspondence.

This connection can be a reaction, interaction, effect or overall customer experience, which takes place online and offline.

The term can also be used to define customer-to-customer correspondence regarding a communication, product, service or brand.

However, the latter dissemination originates from a business-to-consumer interaction resonated at a subconscious level.