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Free software, freedom-respecting software, or software libre is computer software distributed under terms that allow the software users to run the software for any purpose as well as to study, change, and distribute the software and any adapted versions.

Free software is a matter of liberty, not price: users, individually or collectively, are free to do what they want with it, including the freedom to redistribute the software free of charge, or to sell it, or charge for related services such as support or warranty for profit.

Chicago (or), officially the City of Chicago, is the third-most populous city in the United States.

With over 2.7 million residents, it is the most populous city in the state of Illinois, and the Midwestern United States.

It is the county seat of Cook County.

The Chicago metropolitan area, often referred to as Chicagoland, has nearly 10 million people and is the third-largest in the U.S.

A system administrator, or sysadmin, is a person who is responsible for the upkeep, configuration, and reliable operation of computer systems; especially multi-user computers, such as servers.

Customer relationship management (CRM) is an approach to managing a company's interaction with current and potential future customers.

It tries to analyze data about customers' history with a company and to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.

Technical support (often shortened to tech support) refers to a plethora of services by which enterprises provide assistance to users of technology products such as mobile phones, televisions, computers, software products or other informatic, electronic or mechanical goods.

In general, technical support services address specific problems with a product or service rather than the provision of training, customization, or other support services.