Whois & Analysis for osticket.com

The open-source model is a decentralized development model that encourages open collaboration.

A main principle of open-source software development is peer production, with products such as source code, blueprints, and documentation freely available to the public.

The open-source movement in software began as a response to the limitations of proprietary code.

The model is used for projects such as in open-source appropriate technologies, and open-source drug discovery.

Customer service is the provision of service to customers before, during and after a purchase.

The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization.

Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees.

A support ticket should include vital information for the account involved and the issue encountered.

An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data.

An issue tracking system is similar to a "bugtracker", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa.

Consistent use of an issue or bug tracking system is considered one of the "hallmarks of a good software team".

Scalability is the capability of a system, network, or process to handle a growing amount of work, or its potential to be enlarged in order to accommodate that growth.

For example, it can refer to the capability of a system to increase its total output under an increased load when resources (typically hardware) are added.

An analogous meaning is implied when the word is used in an economic context, where scalability of a company implies that the underlying business model offers the potential for economic growth within the company.

User experience (UX) refers to a person's emotions and attitudes about using a particular product, system or service.

It includes the practical, experiential, affective, meaningful and valuable aspects of human–computer interaction and product ownership.

Additionally, it includes a person’s perceptions of system aspects such as utility, ease of use and efficiency.

User experience may be considered subjective in nature to the degree that it is about individual perception and thought with respect to the system.

User experience is dynamic as it is constantly modified over time due to changing usage circumstances and changes to individual systems as well as the wider usage context in which they can be found.