Whois & Analysis for scribnet.com

Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions, ostensibly for the purpose of improved operations and reduced budgetary expenditures through the reduction of directly-employed staff.

It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.

A help desk is a department or person that provides assistance and information, usually for electronic or computer problems.

In the mid-1990s, research by Iain Middleton of Robert Gordon University studied the value of an organization's help desks.

It found that value was derived not only from a reactive response to user issues, but also from the help desk's unique position of communicating daily with numerous customers or employees.

Information gained in areas such as technical problems, user preferences, and satisfaction can be valuable for the planning and development work of other information technology units.

Information technology service management (ITSM) are the activities performed by an organization to design, build, deliver, operate and control information technology (IT) services offered to customers.

Computer security, cybersecurity, digital security or information technology security (IT security) is the protection of computer systems and networks from attacks by malicious actors that may result in unauthorized information disclosure, theft of, or damage to hardware, software, or data, as well as from the disruption or misdirection of the services they provide.

In management, information technology consulting (also called IT consulting, computer consultancy, business and technology services, computing consultancy, technology consulting, and IT advisory) is a field of activity which focuses on advising organizations on how best to use information technology (IT) in achieving their business objectives, but it can also refer more generally to IT outsourcing.