Whois & Analysis for spadetechnology.com

In business, outsourcing involves the contracting out of a business process (e.g. payroll processing, claims processing) and operational, and/or non-core functions (e.g. manufacturing, facility management, call center support) to another party (see also business process outsourcing).

The concept "outsourcing" came from the American Glossary 'outside resourcing' and it dates back to at least 1981.

Technical support (often shortened to tech support) refers to a plethora of services by which enterprises provide assistance to users of technology products such as mobile phones, televisions, computers, software products or other informatic, electronic or mechanical goods.

In general, technical support services address specific problems with a product or service rather than the provision of training, customization, or other support services.

Boston (pronounced) is the capital and most populous city of the Commonwealth of Massachusetts in the United States.

Boston is also the seat of Suffolk County, although the county government was disbanded on July 1, 1999.

The city proper covers with an estimated population of 667,137 in 2015, making it the largest city in New England and the 23rd most populous city in the United States.

The city is the economic and cultural anchor of a substantially larger metropolitan area known as Greater Boston, a Metropolitan Statistical Area (MSA) home to a census-estimated 4.7 million people in 2014 and ranking as the tenth-largest such area in the country.

Alternately, as a Combined Statistical Area (CSA), this wider commuting region is home to some 8.1 million people, making it the sixth-largest as such in the United States.

IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to plan, design, deliver, operate and control information technology (IT) services offered to customers.