Whois & Analysis for 31west.net

A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone.

An inbound call centre is operated by a company to administer incoming product support or information enquiries from consumers.

Outbound call centres are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.

A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail.

In business, outsourcing is "an agreement in which one company contracts-out a part of existing internal activity to another company".

It involves the contracting out of a business process (e.g. payroll processing, claims processing) and operational, and/or non-core functions (e.g. manufacturing, facility management, call center support) to another party (see also business process outsourcing).

The concept "outsourcing" came from the American Glossary 'outside resourcing' and it dates back to at least 1981.

Outsourcing sometimes, though not always, involves transferring employees and assets from one firm to another.

Outsourcing is also the practice of handing over control of public services to private enterprise.

In economics, a service is a transaction in which no physical goods are transferred from the seller to the buyer.

The benefits of such a service are held to be demonstrated by the buyer's willingness to make the exchange.

Public services are those that society (nation state, fiscal union, region) as a whole pays for.

Using resources, skill, ingenuity, and experience, service providers benefit service consumers.

Service is intangible in nature.

A company, abbreviated as co., is a legal entity made up of an association of people, be they natural, legal, or a mixture of both, for carrying on a commercial or industrial .

Company members share a common purpose, and unite in order to focus their various talents and organize their collectively available skills or resources to achieve specific, declared goals.

Companies take various forms, such as:

Customer support is a range of customer services to assist customers in making cost effective and correct use of a product.

It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.