Whois & Analysis for clearlink.com

Intelligent Customer Function or 'Intelligent Client' (IC) is an inhouse capability within a host organisation which has responsibility for the ownership, management and delivery of a defined service or range of services on behalf of part or all of the organization, to that organisation.

Examples of the IC service include IT/ IS services, property and facilities, project delivery, Human resources, marketing, research and development etc.

The services for which the IC has responsibility can be delivered by resources employed by the host organization (members of staff) or can be sourced from the market (an outsourced service).

The IC is responsible for engagement with the host organization to understand and capture the important aspects of the organisations core business and strategy which the defined managed service will need to deliver benefits, and providing a representation of that service in language that is understood by the organization, and for which the organization accepts it will fund, typically a Service Level Agreement.

Where the service is to be delivered in part or full by a third party this Service Level Agreement will need to be utilized in a specification or service requirement statement.

This specification, as part of a tender document enables the procurement of outsourced services.

Digital marketing (also known as data-driven marketing) is an umbrella term for the marketing of products or services using digital technologies, mainly on the Internet, but also including mobile phones, display advertising, and any other digital medium.

In commerce, customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship.

Customer satisfaction (often abbreviated as CSAT, more correctly CSat) is a term frequently used in marketing.

It is a measure of how products and services supplied by a company meet or surpass customer expectation.

Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals.".

The Leading Edge Partnership programme was established in 2003 by the Department for Children, Schools and Families in the United Kingdom.

The programme encourages Secondary schools in England to work in partnership to solve some of the most intractable problems in education.

In 2005, the programme expanded significantly as a High Performing Specialist School designation option, managed by the Schools Network (formerly known as the Specialist Schools and Academies Trust).