The San Francisco Bay Area (referred to locally as the Bay Area) is a populous region surrounding the San Francisco and San Pablo estuaries in Northern California.

The region encompasses the major cities and metropolitan areas of San Jose, San Francisco, and Oakland, along with smaller urban and rural areas.

The Bay Area's nine counties are Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma.

Home to approximately 7.65 million people, the nine-county Bay Area contains many cities, towns, airports, and associated regional, state, and national parks, connected by a network of roads, highways, railroads, bridges, tunnels and commuter rail.

The combined statistical area of the region is the second-largest in California (after the Greater Los Angeles area), the fifth-largest in the United States, and the 43rd-largest urban area in the world.

St. Helena (Wappo: Anakotanoma, "Bull Snake Village") is a city in Napa County, California.

It is part of the North Bay region of the San Francisco Bay Area.

The population was 5,814 at the 2010 census.

In business, outsourcing involves the contracting out of a business process (e.g. payroll processing, claims processing) and operational, and/or non-core functions (e.g. manufacturing, facility management, call center support) to another party (see also business process outsourcing).

The concept "outsourcing" came from the American Glossary 'outside resourcing' and it dates back to at least 1981.

Oakland is the largest city and the county seat of Alameda County, California, United States.

A major West Coast port city, Oakland is the largest city in the East Bay region of the San Francisco Bay Area, the third largest city overall in the San Francisco Bay Area, the eighth largest city in California, and the 45th largest city in the United States, with a population of 419,267.

It serves as a trade center for the San Francisco Bay Area; its Port of Oakland is the busiest port in the San Francisco Bay, the entirety of Northern California, and the fifth busiest in the United States.

The city was incorporated in 1852.

IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to plan, design, deliver, operate and control information technology (IT) services offered to customers.