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Whois & Analysis for freshdesk.com

Jan 15, 2020 7:01 am UTC

DOMAIN OWNER WHOIS

The owner has chosen to keep his whois contact information private.
• Contact Name
WhoisGuard Protected
• Organization
WhoisGuard, Inc.
• Address
P.O. Box 0823-03411
• City
Panama
• State
Panama
• Country Code
PA
• Phone Number
• Domain Registrar
Desktop screen Desktop screenshot for freshdesk.com
72

9 criteria passed
2 criteria to solve

PERFORMANCE OPPORTUNITIES

Follow Google PageSpeed Insights to make your page faster.
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OVERVIEW

• Domain Owner
Private
• Category
Business  >  Business Software
• Online since
• Age
20 years, 5 months, 28 days
• Alexa Rank
#1.264, freshdesk.com is in the world's top 2.000 websites!

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TECHNICAL SEO & SECURITY

SSL Certificate
This website is not SSL secured (HTTPS), the certificate issued by Amazon has expired on November 21, 2020.
Title Tag
Freshdesk | Customer support software by Freshworks
Length: 51 (recommended: 10 to 70)
Meta Description
An online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster. Sign up for a free trial today!
Length: 160 (recommended: 50 to 160)
Google preview
Desktop Version

Freshdesk | Customer support software by Freshworks

https://freshdesk.com

An online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster. Sign up for a free trial today!

Mobile Version

https://freshdesk.com

Freshdesk | Customer support software by Freshworks

An online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster. S...

Encoding
Great, language/character encoding is specified: utf-8
URL Resolve

Great, a redirect is in place to redirect traffic from your non-preferred domain. All versions of your page point to the same URL.

URL Parameters
Great, the domain URLs look clean.
Attribute Value
viewport width=device-width, initial-scale=1, shrink-to-fit=no

SEMANTIC ANALYSIS

The owner has associated the following topics to the website.

The results of our semantic analysis are shown below using the website's language.

They are the main concepts covered by freshdesk.com.

Each concept has a confidence score. The higher it is, the more important the topic is relative to the page.

Topics
Cloud computing Confidence: 76% Arrow up

Cloud computing is a type of Internet-based computing that provides shared computer processing resources and data to computers and other devices on demand.

It is a model for enabling ubiquitous, on-demand access to a shared pool of configurable computing resources (e.g., computer networks, servers, storage, applications and services), which can be rapidly provisioned and released with minimal management effort.

Cloud computing and storage solutions provide users and enterprises with various capabilities to store and process their data in either privately owned, or third-party data centers that may be located far from the user–ranging in distance from across a city to across the world.

Cloud computing relies on sharing of resources to achieve coherence and economy of scale, similar to a utility (like the electricity grid) over an electricity network.

Software Confidence: 74% Arrow up

Computer software, or simply software, is that part of a computer system that consists of data or computer instructions, in contrast to the physical hardware from which the system is built.

In computer science and software engineering, computer software is all information processed by computer systems, programs and data.

Computer software includes computer programs, libraries and related non-executable data, such as online documentation or digital media.

Computer hardware and software require each other and neither can be realistically used on its own.

Help desk Confidence: 73% Arrow up

A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services.

The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software.

Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email.

There are also in-house help desks designed to provide assistance to employees.

Customer support Confidence: 73% Arrow up

Customer support is a range of customer services to assist customers in making cost effective and correct use of a product.

It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.

Smartphone Confidence: 71% Arrow up

A smartphone is a mobile phone (also known as cell phones or mobiles) with an advanced mobile operating system that combines features of a personal computer operating system with other features useful for mobile or handheld use.

Smartphones, which are pocket-sized, typically combine the features of a mobile phone, such as the abilities to place and receive voice calls and create and receive text messages, with those of other popular digital mobile devices like personal digital assistants (PDAs), such as an event calendar, media player, video games, GPS navigation, digital camera and digital video camera.

Smartphones can access the Internet and can run a variety of third-party software components ("apps" from places like Google Play Store or Apple App Store).

They typically have a color display with a graphical user interface that covers more than 76% of the front surface.

The display is almost always a touchscreen and sometimes additionally a touch-enabled keyboard like the Priv/Passport BlackBerrys, which enables the user to use a virtual keyboard to type words and numbers and press onscreen icons to activate "app" features.

WEBSITE SPEED

freshdesk.com website speed is slow. Page speed is important for visitors and search engines.

Get insights to improve your page loading time.

Page Loading Time

2.1s

This domain loads at the median speed of 2.1 seconds.

Speed Percentile

41%

freshdesk.com is faster than approximately 41 percent of the web. Your website page speed needs to be as fast as you can make it, without compromising the customer experience.

A good goal to achieve is a loading time of 2 seconds on desktop and mobile devices.

PAGESPEED INSIGHTS

Page on which speed is tested live:

Chrome User Experience Report Results

Lighthouse Results

TRAFFIC

This website is ranked #1.264 by Alexa.

This rank is traffic based. The lower the rank is, the better the domain is ranked.

Daily visitors by country

  • freshdesk.com daily visitors distribution - Total: 20 countries
  • Flag for IndiaIndia (26.8%)
  • Flag for United States of AmericaUnited States of America (24.8%)
  • Flaf icon for other countryOthers (48.4%)

Traffic country ranks

Country Rank
Flag for IndiaIndia #397
Flag for IndonesiaIndonesia #3.371
Flag for EgyptEgypt #1.818
Flag for SingaporeSingapore #1.116
Flag for TurkeyTurkey #3.027

LAYOUT

Doctype HTML5 Arrow Responsive website, mobile-friendly. Arrow

Mobile Rendering

This website seems to be optimized for Mobile Visitors.

Phone
How freshdesk.com looks like on a mobile device such as an iPhone.

Tablet
How freshdesk.com looks like on a tablet such as an iPad.

Main colors used

These are the main HTML color codes used by this website. Arrow
  • 52% #f0fff0
  • 24% #f0f0f0
  • 11% #f0ffff
  • 7% #ffffff
  • 1% #f0f0ff
  • 1% #fffff0
  • 0% #304050
  • 0% #e0f0e0
  • 0% #40c080
  • 0% #fff0f0
  • 0% #50c090
  • 0% #fff0ff

Text/code ratio

freshdesk.com's text/code ratio is 5.84%. It's a bit low. Consider raising it by adding more text content of value for your visitors, or keeping your code clean.
Text / Code Ratio 5.84%

A good text to HTML ratio is anywhere from 25 to 70%.

This percentage refers to the visible text ratio, as opposed to HTML elements, image tags and other non-visible information.

Main HTML tags

Headings Arrow up

Great, we found headings on this page.

  • <H1> 1
  • <H2> 6
  • <H3> 2
  • <H4> 0
  • <H5> 1
  • <H6> 9
<H1>
Top level heading
Delight your customers and win them for life
<H2>
2nd level heading
With freshdesk, you can…
So, what brings you here today?
Support, now simplified (2)
Here's why our customers choose us
Try us. you will love the freshdesk experience.
<H3>
3rd level heading
ı'm using email for support
ı'm using another helpdesk
<H5>
5th level heading
Over150,000 businessesof all sizes trust us.
<H6>
6th level heading
Conversations made easier
Collaborations made stronger
Support made more automatic
Answers made available faster
ınsights made more accessible
Alt attributes Arrow up

We found 67 images on this website.
65 ALT attributes are missing on your image tags. The issue affects 30 actual different images that could be loaded more than once in your page.

Image Image URL Occurrences
Image with missing alt attribute found on freshdesk.com https://website-assets-fd.freshworks.com/attachments/cjyh6etgh00d13tfzz7wr9uan-panasonic-logo.one-si... 1
Image with missing alt attribute found on freshdesk.com https://website-assets-fd.freshworks.com/attachments/cjhvjx0ad0023y3fzg28otcz5-logo-hp-2x.one-sixth.... 1
Image with missing alt attribute found on freshdesk.com https://website-assets-fd.freshworks.com/attachments/cjypnltfm00p4s8fzopz2f3p0-nyu-logo.one-sixth.pn... 1
Image with missing alt attribute found on freshdesk.com https://website-assets-fd.freshworks.com/attachments/cjhvjx0j90032xkfzlfuvc24h-logo-pearson-2x.one-s... 1
Image with missing alt attribute found on freshdesk.com https://website-assets-fd.freshworks.com/attachments/cjhvjx0j7003gy3fz8jy2pwv4-logo-decathlon-2x.one... 1

Alternative text allows you to add a description to an image.

Google rely on alternative text attributes to determine relevance to a search query. Alternative text also makes an image more likely to appear in a Google image search.

It looks like you're missing alternative text for 65 images on freshdesk.com. Check your website to make sure it's specified for each image on the page.

SOCIAL MEDIA PRESENCE

This is an overview of your homepage shares on social networks.

Congratulations, your website is highly shared on social media! It's an excellent signal for your overall SEO strategy.

  • Facebook iconFacebook
  • Total Engagement 74.344
  • Likes 69.762
  • Shares 2.966
  • Comments 1.616

DOMAIN REGISTRAR

Domain Registrar NAMECHEAP, INC.
Registration Date 05/11/2004 20 years, 5 months, 28 days ago
Last Modified 12/14/2018 5 years, 10 months, 27 days ago
Expiration Date 05/11/2024 Expired
Nameservers Arrow up
Host IP Address Country
ns-1270.awsdns-30.org 205.251.196.246 Flag for United StatesUnited States
ns-1955.awsdns-52.co.uk 205.251.199.163 Flag for United StatesUnited States
ns-350.awsdns-43.com 205.251.193.94 Flag for United StatesUnited States

SERVER DETAILS

Server map
  • Service Provider (ISP)
  • Amazon.com, Inc.
  • IP Address
  • 99.86.88.62
  • Country
  • Flag for FranceFrance
  • Region
  • Île-de-France , Paris
  • Latitude and Longitude
  • 48.8566 : 2.35222
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