Whois & Analysis for otrs.com

OTRS, an initialism for Open Technology Real Services, is a free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them.

It is a means of managing incoming inquiries, complaints, support requests, defect reports, and other communications.

Computer software, or simply software, is that part of a computer system that consists of data or computer instructions, in contrast to the physical hardware from which the system is built.

In computer science and software engineering, computer software is all information processed by computer systems, programs and data.

Computer software includes computer programs, libraries and related non-executable data, such as online documentation or digital media.

Computer hardware and software require each other and neither can be realistically used on its own.

Service management in the manufacturing context, is integrated into supply chain management as the intersection between the actual sales and the customer point of view.

The aim of high performance service management is to optimize the service-intensive supply chains, which are usually more complex than the typical finished-goods supply chain.

Most service-intensive supply chains require larger inventories and tighter integration with field service and third parties.

They also must accommodate inconsistent and uncertain demand by establishing more advanced information and product flows.

Moreover, all processes must be coordinated across numerous service locations with large numbers of parts and multiple levels in the supply chain.

A workflow consists of an orchestrated and repeatable pattern of business activity enabled by the systematic organization of resources into processes that transform materials, provide services, or process information.

It can be depicted as a sequence of operations, declared as work of a person or group, an organization of staff, or one or more simple or complex mechanisms.

Technical support (often shortened to tech support) refers to a plethora of services by which enterprises provide assistance to users of technology products such as mobile phones, televisions, computers, software products or other informatic, electronic or mechanical goods.

In general, technical support services address specific problems with a product or service rather than the provision of training, customization, or other support services.