Whois & Analysis for voicebase.com

Speech recognition (SR) is the inter-disciplinary sub-field of computational linguistics that develops methodologies and technologies that enables the recognition and translation of spoken language into text by computers.

It is also known as "automatic speech recognition" (ASR), "computer speech recognition", or just "speech to text" (STT).

It incorporates knowledge and research in the linguistics, computer science, and electrical engineering fields.

Speech analytics is the process of analyzing recorded calls to gather customer information to improve communication and future interaction.

The process is primarily used by customer contact centers to extract information buried in client interactions with an enterprise.

Although speech analytics includes elements of automatic speech recognition, it is known for analyzing the topic being discussed, which is weighed against the emotional character of the speech and the amount and locations of speech versus non-speech during the interaction.

Speech analytics in contact centers can be used to mine recorded customer interactions to surface the intelligence essential for building effective cost containment and customer service strategies.

The technology can pinpoint cost drivers, trend analysis, identify strengths and weaknesses with processes and products, and help understand how the marketplace perceives offerings.

In computer programming, an Application Programming Interface (API) is a set of subroutine definitions, protocols, and tools for building application software.

In general terms, it is a set of clearly defined methods of communication between various software components.

A good API makes it easier to develop a computer program by providing all the building blocks, which are then put together by the programmer.

Intelligence has been defined in many different ways including as one's capacity for logic, understanding, self-awareness, learning, emotional knowledge, planning, creativity and problem solving.

It can be more generally described as the ability to perceive information, and to retain it as knowledge to be applied towards adaptive behaviors within an environment or context.